Retail

The retail industry is by far the largest employer of young people and accounts for nearly 50% of 15–19 year old employment in Australia. Much of this work is casual or part-time but the industry also can offer you long-term career opportunities.

What sort of things do Retail workers do?

Customer Service
Selling merchandise and handling point of sale operations
Handling customer complaints and problem solving
Stock handling and control
Product display and merchandising
Acquire and maintain detailed product knowledge

Where do Retail workers work?

Retail stores
Wholesale stores
Supermarkets
Department stores
Food industry especially fast food outlets
Personal service industries

You may enjoy being an Retail worker if you…

Enjoy working as part of a team
Have high standards of personal presentation
Can interpret and follow instructions, but show initiative as well
Enjoy meeting and working with people
Have strong interpersonal skills especially empathy, tact and discretion
Have a good memory and are able to keep track of details
Have good oral communication skills

                    What sort of training do you need?

            In the past, training for many occupations in the retail industry was predominantly on the job without recognised industry-wide qualifications.  However, industry bodies, employer associations, unions and major employers have adopted an approach to formalised training and recognition based on national competency standards and qualifications e.g. Certificates I & II Retail Operations and the establishment of recognised career pathways.                

                                        Smart Move

              Consider doing this as a part time traineeship whilst still at school.

Client and Service